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Return & Exchange

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CUSTOMER SERVICE:
Contact the Foonin.com Customer Service department to exchange your cell phone or wireless device for a different model within 14 days of your purchase to obtain a Return Authorization (RMA) number.

PHONE: 1-888-260-8246

E-MAIL: sales@foonin.com

MAILING ADDRESS:
Foonin Customer Service
200 North Maple Grove
Boise, ID 83704

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Terms and Conditions for Merchandise Refunds or Exchanges

Once we have received your phone, and our Certified Technicians have verified it is in its original condition including all components, we will immediately process and ship your replacement phone. To avoid any unnecessary charges and be eligible for in-store credit for your original wireless device, you must be sure that we receive your original device in original condition with all of the product literature, packaging, parts and any promotional items that were included in your shipment, within 30 days of your purchase date. If we do not receive your original device within the 30-day period and/or it is not returned in original condition, you will no be eligible for a refund and your item will be returned to you.

If your item is not delivered to you in working order, you may request an exchange or a 105% in-store credit of your purchase price to be used for purchase of any item on our online store. To be eligible for an in-store credit, you must contact the Foonin.com Customer Service department within 14 days of your purchase and obtain a Return Authorization (RMA) number. You must be sure that we receive your purchase in original condition with all product literature, manufacturer packaging and parts shipped with your order within 30 days of your purchase date. Please note we do not issue refunds for any reason.

Orders returned for reasons other than diffects will receive 105% in-store credit of the original purchase price (Excluding shipping and handling fees). Please note we do not issue refunds for any reason.

Equipment Condition
All returned merchandise is subject to a review by one of our Certified Technician, and must be returned in its original condition, including all of the components contained in the original box. At our discretion, your return may be declined due to cosmetic or internal damage to the device(s), parts, manufacturer packaging/literature, etc.

Return Shipping
You are responsible for return shipping the item(s) using USPS Express Mail service and to purchase postage. In the case of diffective items, we will, however, reimburse you $3 for your shipping costs credited to your in-store account. We are not responsible for lost products without a signed proof of delivery. Extra shipping charges are your responsibility should you choose to use a different shipment company or method.

Return Processing Time
Upon receipt of your return package, we will process your returned item(s) within 48 business hours. If your return is accepted, you will receive a credit confirmation by email. If there are any issues or problems with your return, we will notify you by telephone or email. If you meet all the requirements of our return policies, we will issue in-store credit the equipment purchase price.


Acceptance Mark

 



200 North Maple Grove, Boise, ID 83704